Head of Operations
Moteefe is a fast-moving, multi-award winning, exciting young business with a global presence. Founded in 2014, we are offering a great working environment with excellent career progression opportunities to the best and brightest professionals. Our mission is to help entrepreneurs and influencers to sell customised merchandise online.We are looking for an ambitious and creative Operations Head to join us while we continue our rapid growth and further expansion globally. You will be based in our London office driving our Ops strategy to help us streamline and scale up our supply chain, customer service, and overall delivery.
Your role will include:
- Reporting into the CEO you will be responsible for the central supply chain and the efficient delivery of all orders
- Leading negotiations with suppliers on prices and SLAs
- Holding suppliers accountable for SLAs
- Along with the Head of CS, sharing responsibility for the Customer Service team performance
- Building a global manufacturing and distribution system for a multitude of products
- 3 direct reports but a growing team
- Focusing on the efficiency of our Operations and CS teams
- Owner of our Fulfillment API and CS roadmap
- Implementing analytics to help growth teams improve decision making and understanding around seller behaviour to improve acquisition and activationP&L owner for the supply chain and operations
- Ensuring we have a network of suppliers able to deliver products internationally and consistently
- Managing and tracking unit economics with CFO to implement and pursue profitable growth
- Finding the balance between product quality and price
- Preferably will have a supply chain / Print On Demand background
- Able to build strong relationships with all suppliers and stakeholders
- Experience managing and negotiating with a network of suppliers
- Tech savvy and ideally knows the printing industry
- Someone who is data driven
- Able to find the optimal number of suppliers for our size
- Fluent in English
- A motivated individual who is happy setting strategies but who is also hands-on delivering
About the Team
The Moteefe team is made up of over 50 driven professionals from the tech, marketing, sales and design industry. We operate globally with our head office based in London Victoria.
With free gym, games room, a roof terrace with a view, we combine a fun and relaxed atmosphere with a committed and driven group of people all dedicated to help Moteefe succeed.
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